Service and Repair

Whether you’ve got a malfunctioning remote in your home automation system or your two-year-old thought your tweeters were buttons, we can help you bring your equipment back to its former glory.

For all repairs, in-home service, and related inquiries, please call the showroom or email service@centurystereo.com

Repair

Our Service Department is here to make sure that anything you purchase through us can be enjoyed for a long time. All products sold at Century Stereo come with a manufacturer’s warranty unless otherwise noted (i.e. some used equipment may not qualify for manufacturer’s warranty). Manufacturer’s warranties cover the cost to repair the equipment but do not include any in-home service required to uninstall the equipment and bring it in for service. In most cases, if you are able to bring in your broken equipment, it is advised to do so in order to save you time and money. If for some reason we cannot repair the item in-house, we send it to the manufacturer on your behalf. For products outside of our repair range (i.e. brands we don’t carry anymore), we have a network of specialized repair companies that we can refer you to.

Century Stereo can also facilitate warranty and non-warranty repairs. Our Customer Service Manager, Jeff Wilson, oversees all the repairs for Century Stereo and should be contacted as soon as you believe an items needs to be repaired. Jeff Wilson is available Monday-Friday 8am to 12pm. To schedule service, or for general service inquiries, please call or email us at the address above.

In-Home Service

Our installed systems are backed by a one-year warranty against failures or defects caused by our workmanship, which means if a service issue should arise that resulted from an error on our part within the first year, the issue will be resolved at no charge to the client. Please note that this does not include change orders, functionalities not included in the original scope of work, etc. Updated scopes of work may incur additional charges.

If something is wrong, please speak up! We want to work with you to ensure that you’ve got the system of your dreams in your home, and that is why we strive to make everything perfect.

Our technicians are available Monday through Friday for in-home service of your system. If you’re experiencing an issue and think you may need to have one of our technicians come out, please call or email us at the address above.